Privacy Policy

Introduction

ReptiDex ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

Information We Collect

Personal Information

• Email address (required for account creation)
• Name (optional)
• Profile photo (optional)

Animal Data

• Animal names, species, and identification information
• Photos of your animals
• Health records, weight tracking, and breeding data
• Custom notes and observations

Automatically Collected Information

• Device information (operating system, device model)
• App usage data and analytics
• Error logs and crash reports

How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our services
• Process your subscription and payments
• Send you important updates about the service
• Respond to your support requests
• Analyze usage patterns to improve the app
• Prevent fraud and ensure security

Third-Party Services

We use the following third-party services:

• Supabase - Database and authentication (data hosted in US/EU regions)
• Sentry - Error monitoring and crash reporting
• RevenueCat - Subscription management and billing

These services may collect and process data according to their own privacy policies. We ensure all third-party processors comply with applicable data protection regulations.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You can request deletion of your account and all associated data at any time through the app settings or by contacting us at privacy@reptidex.com.

Your Rights

You have the right to:

• Access - Request a copy of your personal data
• Rectification - Correct inaccurate data
• Erasure - Delete your account and data
• Data Portability - Export your data in JSON or CSV format
• Object - Opt-out of marketing communications

To exercise these rights, contact us at privacy@reptidex.com. We will respond within 30 days.

GDPR Compliance (EU Users)

If you are located in the European Union, we process your data based on:

• Consent - You accept our privacy policy when creating an account
• Contract - Processing is necessary to provide our subscription service
• Legitimate Interest - To improve our products and prevent fraud

CCPA Compliance (California Users)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to deletion of personal information
• Right to non-discrimination for exercising your rights

Children's Privacy

ReptiDex is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at privacy@reptidex.com.

Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through the app. Your continued use of ReptiDex after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: privacy@reptidex.com
• Support: support@reptidex.com
• Legal: legal@reptidex.com